Delaware Memorial Bridge E-ZPass Customer Service Center to Re-Open
Limited Hours of Operation Start Monday, June 1, 2020
NEW CASTLE, Del. – Effective June 1, 2020 at 11:00 a.m., the Delaware Memorial Bridge (DMB) E-ZPass Walk-in Customer Service Center (CSC) will re-open on a reduced operating schedule. The Bridge’s E-ZPass Center is located in the Vincent A. Julia Building adjacent to the Delaware Memorial Bridge Toll Plaza.
Until further notice, the limited operating schedule is as follows:
Monday, Tuesday, Wednesday, and Fridays: 11:00 a.m. – 3:00 p.m.
Thursdays: 2:00 p.m. – 6:00 p.m.
To reduce the risk of COVID-19 transmission, DMB E-ZPass customer service representatives are required to wear masks and nitrile gloves. In addition, Delaware River and Bay Authority (DRBA) maintenance employees installed Plexiglas shields on the service counter as an additional layer of protection. All walk – in customers will be required to wear a mask to enter the center. Signs with the message “No Masks, No Service!” will be prominently displayed at the entrances and throughout the center.
Appointments are not necessary. Customers are also encouraged to practice social distancing measures as recommended by the U.S. Center for Disease Control. Customers who are feeling ill should not enter and are encouraged to use the website or contact the call center. DMB E-ZPass customers can manage their account online at www.ezpassnj.com or by using the automated voice response system at 1 (888) AUTO-TOLL (288-6865).
The DMB E-ZPass CSC has been closed since March 13, 2020 as a precaution against the spread of COVID-19. In 2019, the walk-in service center assisted approximately 18,000 customers.
About the Delaware River and Bay Authority
The DRBA, a bi-state governmental agency created by Compact in 1962, owns and operates the Delaware Memorial Bridge, the Cape May- Lewes Ferry, and the Forts Ferry Crossing. The DRBA also manages corporate and aviation properties through its economic development powers - two airports in New Jersey (Millville Airport and Cape May Airport) and three in Delaware (New Castle Airport, Civil Air Terminal and Delaware Airpark). All DRBA operating revenues are generated through the bridge, ferry and airport facilities. For more information, visit www.drba.net.
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